REFUND POLICY

Last updated: 2 June 2026

‍FrostSmart provides subscription-based monitoring and software services for connected frost protection systems and related equipment.

Subscription Charges

FrostSmart subscriptions are billed in advance according to the selected plan and billing cycle. Charges may include:
a. Annual subscription fees
b. Monthly prorated charges for additions or changes
c. Optional add-ons and additional services
d. Taxes where applicable

Refund Eligibility

Refund requests may be considered under the following circumstances:
a. Duplicate charges
B. Billing errors
c. Accidental purchases
d. Technical issues that prevent access to the subscribed service and cannot be reasonably resolved

Requests should be submitted within 14 days of the applicable charge date.

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