Welcome to FrostSmart® ("Platform"), the cloud-based frost monitoring and management platform provided by FrostSmart®.

Your privacy is important to us. This Privacy Policy explains how FrostSmart® collects, uses, stores and protects your personal information when you access or use the FrostSmart® platform, website, mobile services and associated applications ("Services").

By accessing or using FrostSmart®, you agree to the collection and use of your information as described in this Privacy Policy.

FrostSmart® collects information to provide, maintain and improve the FrostSmart® platform and its services.

2.1 ACCOUNT INFORMATION

When you create or are provided with a FrostSmart® account, we may collect information including:

• Name

• Company or organisation

• Email address

• Phone number

• User role and permissions

• Billing information (where applicable)

This information enables us to provide access to the platform, manage your subscription and communicate with you regarding your account.

2.2 FROST MONITORING & OPERATIONAL DATA

When your FrostSmart® equipment is connected to the FrostSmart® platform, the platform collects operational information including:

• Temperature readings

• Frost event data

• Fan operating status

• Engine performance information

• Fuel level data (where available)

• Alarm and fault notifications

• Controller diagnostics

• Device identifiers and system configuration

This information is collected to provide monitoring services, improve system performance and assist with technical support.

2.3 USAGE INFORMATION

We automatically collect certain information about how you use FrostSmart®, including:

• IP address

• Browser type

• Device information

• Date and time of access

• Pages viewed

• Features accessed

• Login activity

This information helps us improve the reliability, security and usability of the platform.

2.4 COOKIES

FrostSmart® uses cookies and similar technologies to:

• Keep you signed in

• Remember your preferences

• Improve website performance

• Analyse platform usage

• Support security and authentication

You may disable cookies through your browser settings; however, some functionality of the platform may not operate correctly.

We use your information to:

• Provide access to FrostSmart® services

• Deliver frost monitoring and reporting

• Manage subscriptions and billing

• Provide technical support

• Improve platform performance and reliability

• Develop new features and services

• Communicate important service updates

• Respond to enquiries

• Meet legal and regulatory obligations

Where appropriate, we may also send product updates, feature announcements and other communications relating to your FrostSmart® subscription. You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

FrostSmart® does not sell your personal information.

Your information may be shared only where necessary with:

• FrostSmart® authorised distributors or service partners supporting your installation

• Technology providers hosting or maintaining the FrostSmart® platform

• Payment and billing providers

• Professional advisers

• Government or regulatory authorities where required by law

Operational data may also be used in an aggregated and anonymised form for statistical analysis, product development and service improvements. This information does not identify individual users or businesses.

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

Where reasonably practical, FrostSmart® will update, correct or delete personal information upon request, except where we are required by law to retain it or where doing so would compromise security, legal obligations or the rights of other users.

Requests can be made by contacting us using the details below.

Protecting your information is important to us.

FrostSmart® uses commercially reasonable administrative, technical and physical safeguards to protect personal information and operational data from unauthorised access, disclosure, alteration or destruction.

While we take reasonable steps to protect your information, no internet-based service can guarantee absolute security.

We retain personal information and operational data only for as long as necessary to:

• Provide FrostSmart® services

• Maintain historical reporting available under your subscription

• Meet legal and regulatory obligations

• Resolve disputes

• Enforce our agreements

Retention periods may vary depending on your subscription level and applicable legal requirements.

The FrostSmart® platform may contain links to third-party websites or services.

These third parties operate under their own privacy policies, and FrostSmart® is not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

FrostSmart® may use analytics services, including Google Analytics, to understand how visitors interact with our websites and improve user experience.

We may also use remarketing services, including Google Ads, to display relevant advertisements based on previous visits to FrostSmart® websites.

These services use cookies but do not identify you personally.

You can manage advertising preferences through Google's Ads Settings or opt out through the Network Advertising Initiative.

FrostSmart® may update this Privacy Policy from time to time.

Any changes will be published on the FrostSmart® website and become effective upon publication. We encourage you to review this page periodically.

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.

FrostSmart® Support

Email: support@frostsmart.com

Support Portal: support.frostsmart.com

Website: www.frostsmart.com